Privacy Policy

At AccountPro Institute, we are deeply committed to protecting your personal information and respecting your privacy rights. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our website, inquire about our courses, or engage with our educational services.

We understand that your privacy is important, especially when considering educational investments and career development. This policy provides transparent information about our data practices and your rights regarding personal information shared with us.

Effective Date: August 1, 2025 | Last Updated: August 3, 2025

Information We Collect

Personal Information You Provide

When you inquire about our bookkeeping and accounting courses or contact us, we may collect:

  • Contact Information: Full name, email address, phone number, and mailing address
  • Educational Background: Previous education, work experience, and career goals
  • Course Preferences: Interest in specific programs, preferred schedule, and learning objectives
  • Communication Records: Messages, inquiries, feedback, and correspondence with our team
  • Payment Information: Billing details and transaction records (processed securely through third-party providers)

Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

  • Device Information: IP address, browser type, operating system, and device characteristics
  • Website Usage Data: Pages visited, time spent on pages, click patterns, and navigation behavior
  • Referral Information: How you found our website (search engines, social media, direct links)
  • Cookies and Tracking: Data stored through cookies and similar technologies (see our Cookie Policy)

Legal Basis for Data Processing

We process your personal data based on the following legal grounds:

  • Consent: When you voluntarily provide information through forms or communications
  • Legitimate Interest: To improve our educational services and provide relevant course information
  • Contractual Necessity: To process course enrollments and provide educational services
  • Legal Compliance: To meet regulatory requirements in Sri Lanka's education sector

How We Use Your Information

Course Information and Enrollment

We use your contact information to provide details about our bookkeeping and accounting programs, answer your questions, and assist with the enrollment process. This includes sending course schedules, pricing information, and program updates.

Educational Communications

With your consent, we may send educational newsletters, industry insights, career development tips, and information about new course offerings that align with your professional interests in accounting and bookkeeping.

Website Improvement and Analytics

We analyze website usage patterns to understand how visitors interact with our content, which course pages are most popular, and how we can improve the user experience for prospective students.

Customer Support and Service

Your information helps us provide personalized support, respond to inquiries, resolve technical issues, and maintain records of our interactions for quality assurance and training purposes.

Data Protection and Security

Security Measures

We implement industry-standard security measures to protect your personal information, including SSL encryption for data transmission, secure server storage, and regular security audits. Access to personal data is restricted to authorized personnel only.

Data Encryption and Storage

All sensitive personal information is encrypted both in transit and at rest. We use secure, reputable hosting services with robust physical and digital security measures. Payment information is processed through PCI-compliant third-party processors.

Access Controls and Monitoring

We maintain strict access controls with multi-factor authentication for staff accounts. All access to personal data is logged and monitored. Regular security training is provided to all team members who handle personal information.

Data Retention Periods

We retain personal information only as long as necessary for the purposes outlined in this policy. Course inquiry data is typically retained for 24 months, while enrollment records are kept for 7 years to comply with educational regulations in Sri Lanka.

Your Privacy Rights

Right to Access

You can request a copy of all personal data we hold about you, including how it was collected and how it's being used for course recommendations and communications.

Right to Rectification

If any of your personal information is inaccurate or incomplete, you have the right to request corrections or updates to ensure accuracy.

Right to Erasure

You can request deletion of your personal data, subject to certain legal obligations for record-keeping in educational institutions.

Right to Data Portability

Where technically feasible, you can request your personal data in a structured, commonly used format for transfer to another service provider.

Right to Object

You can object to processing of your personal data for marketing purposes or withdraw consent for communications at any time.

Right to Restrict Processing

In certain circumstances, you can request that we limit how we process your personal data while maintaining the data itself.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

  • Avoid filling out contact forms, account registrations, or any data-submitting features
  • Disable cookies through your browser settings (see our Cookie Policy for more details)
  • Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us using the contact details provided on our Contact page. We will process your request promptly.

How to Exercise Your Rights

To exercise any of your privacy rights or request data deletion:

  1. Contact us through our website contact form or direct communication
  2. Clearly specify which right you wish to exercise and provide identification verification
  3. We will respond to your request within 30 days of receipt
  4. For complex requests, we may need up to 60 days and will notify you of any delays